Contact CityNest Support

Support email

The fastest way to reach CityNest support is email. Include your username, city name, browser, device, and a short description of what happened so the issue can be checked without extra back-and-forth.

Email

support@cxcvc.com

Support is available in English and Korean. Critical account and privacy requests are prioritized.

What we can help with

Account access Help with login issues and account deletion requests.

City and save issues Missing city data, save errors, map loading problems, broken thumbnails, or unexpected population and tax behavior.

Bug reports Rendering errors, browser crashes, translation issues, inaccessible controls, or gameplay logic that appears inconsistent.

Privacy requests Questions about stored account data, privacy policy details, data correction, deletion, or other user rights.

Feature feedback Suggestions for buildings, balance changes, accessibility improvements, guides, or new city systems.

Before contacting support

For common gameplay questions, these public pages may answer the issue immediately:

Response expectations

CityNest is operated as a small independent web game. Support is handled manually, and messages with clear reproduction steps, account identifiers, and screenshots can be resolved faster.

Security and privacy

Do not send your password. CityNest support will never ask for your password or private authentication codes.